We anticipate that the purchases our customers make will meet their expectations of quality, function and design. If, however, a customer should require an exchange or credit note (gift voucher), they must retain their sales receipt and present it to the store.
Exchange or Refund is required
A customer can seek a refund under certain circumstances, commonly referred to as the right to repair, replacement or refund. Cases in which a refund would be in order include those where the goods:
You may offer to repair, exchange or provide a credit note/gift voucher for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Some warranties are for replacement and not repair; for example, some electrical hand tool companies choose to have a replacement policy instead of repair. However, the customer does have a right to insist on a refund.
Therefore, we exchange or refund merchandise if the customer presents their receipt or Credit Card or EFTPOS voucher in any of the above circumstances.
You are legally entitled to offer to exchange the goods, or provide the customer with a gift voucher. However, in the above situations, if a customer is totally dissatisfied with the exchange option, a refund should be given in the form of payment that was initially tendered, as shown by their register receipt.
For club-fitted sets over $600, our 30 Day Satisfaction Guarantee may apply.
No Exchange or Refund Required
There is no legal responsibility to exchange or refund when:
More information on refunds can be obtained from the relevant state authorities listed below:
VICTORIA: Consumer Affairs Victoria 1300 55 81 81
NEW SOUTH WALES: Office of Fair Trading NSW (02) 9895 4943
WESTERN AUSTRALIA: Department of Consumer and Employment Protection 1300 30 40 54
QUEENSLAND: Office of Fair Trading QLD 1300 65 80 30
NORTHERN TERRITORY: Consumer and Business Affairs NT 1800 01 93 19
SOUTH AUSTRALIA: Office of Consumer and Business Affairs (08) 8204 9777
We aim to despatch stock items within 48 hours of receipt of your payment. You can typically expect to receive orders within 7 working days.
On occasions where a product may be temporarily out of stock, the customer will be contacted either by telephone or email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock.
Costs vary depending upon parcel sizes and delivery areas. Current trading terms restrict all orders to within Australian borders. All shipping costs are based upon historical average costs and actual costs can be slightly larger or smaller than the amount charged.
These terms apply to all gift cards and electronic vouchers issued by or on behalf of Drummond Golf Pty Ltd. By purchasing, redeeming or attempting to redeem a Gift Card, you agree to the following terms.
1. Redeemable for goods purchased online and at participating Drummond Golf stores.
2. The E-Gift Card is valid for 12 months from date of issue.
3. E-Gift Cards are non-refundable and cannot be exchanged for cash. No change will be given. The E-Gift Card can be redeemed in whole or for part of a payment. Unredeemed values will remain on the E-Gift Card until card expiry or until redeemed, whichever occurs first. Any remaining balance will be cancelled on expiry of the validity period. The E-Gift Card should be treated like cash.
4. Drummond Golf is not responsible for lost, stolen or damaged E-Gift Cards.
5. A predetermined value of $25 - $250 can be loaded onto a Drummond Golf E-Gift Card. A maximum amount of $250, and a total of $500 per order per E-Gift Card purchase applies.
6. GST will not apply to the sale of an E-Gift Card, specifically the face value/loaded amount.
7. Once the E-Gift Card has been fully redeemed it cannot be reused.
8. This E-Gift Card can be used in conjunction with another form of payment such as cash & EFTPOS (in-store only) or credit card to make up the full value of the purchase.
9. This E-Gift Card is not a cheque guarantee, credit or charge card.
10. Drummond Golf reserves the right to amend the terms and conditions of the E-Gift Card at any time and to take appropriate actions, including the cancellation of the E-Gift Card if, at its discretion, it deems such action necessary.
11. Should Drummond Golf suspect any fraud relating to an E-Gift Card, Drummond Golf may refuse to redeem the E-Gift Card until Drummond Golf is satisfied that no fraud has occured.
12. Neither Drummond Golf, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the E-Gift Card information. Drummond Golf does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.
A copy of the Drummond Golf E-Gift Card Terms and Conditions of Use can be viewed on the supplied link.
Drummond Golf recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. Drummond Golf will not sell, trade, give or rent any information obtained from you to a third party. Drummond Golf may from time to time amend, update, or change this statement. You should check this page periodically for changes to this statement.
We acknowledge that we may collect and store information about you as part of offering services on the website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principals in relation to the information you give to us about you.
Drummond Golf collects the personal data that you volunteer via the www.drummondgolf.com website via forms or by email. This information will only be collected by lawful and fair means.
In order to register with the Drummond Golf web site, we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked as ‘required’ during registration is needed to use services on the website. This information is used for identification purposes and to contact you when necessary.
As you browse the Drummond Golf website, we may log the IP address of your computer, session details, and domain name to evaluate which parts of the website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a drummondgolf.com user’s session may be tracked, all users remain anonymous when tracked.
IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the website, pages viewed, and to help diagnose problems with our servers.
2. Use and disclosure
Drummond Golf requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.
By choosing to write a comment or customer review, you have consented to the use of this information in future, for reproductions used in advertising by Drummond Golf, except where you have specified for us not to disclose this information.
3. Data quality
Drummond Golf will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.
4. Data security
Drummond Golf will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times. Drummond Golf will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients and website visitors personal data. Drummond Golf will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.
Our website has policies, rules and measures in place to protect the visitor’s personal data from:
Drummond Golf will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, or writing a customer review, you have consented to the use of this information in future, for marketing campaigns that Drummond Golf feels you may be interested in.
At any time, you have the option to opt out from receiving any future marketing material by contacting Drummond Golf by sending an Unsubscribe email to [email protected] or sending a written request to us by one of the methods in section 13 Contact Information.
6. Access and correction
If you provide us with satisfactory personal identification, such as your login details, Drummond Golf will let you have access to the information we keep about you and give you the opportunity to have that information corrected if it is found to be incorrect. Further, if Drummond Golf is not able to release details of personal information to you, then we will provide you with reasons for any denial of access or correction.
You can access our web site home page and browse the public area of the Drummond Golf website without disclosing personal information. Drummond Golf will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our website services.
8. Transfer of Data
Drummond Golf will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.
9. Sensitive Information
Drummond Golf will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.
11. Client and Visitor Choice
By registering with Drummond Golf, you have chosen to receive promotional or marketing information from our website or organisation and/or affiliates and alliances. At any time, you can opt out from receiving such information by sending a request to opt out using any of the methods detailed in the contact information (section 13).
12. Coverage and Complaints
Our Privacy Statement covers Drummond Golf and the Drummond Golf website. If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using any of the methods detailed in the contact information (section 13).
13. Contact Information
Email: [email protected]
PO Box 309, Braeside BC VIC 3195
15-17 Lakewood Boulevard
Braeside VIC 3195
Phone: (03) 9565 1400
Fax: (03) 9580 1776